Average Interview – Overall Positive Experience – Yes, and I accepted – Fri, 31 Jul 2015
Interviewed Jul 2015 in Fredericksburg, VA(took 28 days)
So, far I have had 2 interviews and a third coming up. Both were very nice. The second focused on customer service skills and technical skills. I was asked to list 5 items to resolve printer issues and 5 items to resolve email issues. Then there was an actual role play. I read that someone said they do not want correct answers in the role play that is not true, they do. Also looking for empathy and connection with customers.
Interview Questions
I was asked to list 5 items to resolve printer issues and 5 items to resolve email issues. Then there was an actual role play. I read that someone said they do not want correct answers in the role play that is not true, they do. Also looking for empathy and connection with customers. Tell me a time you went above and beyond for a customer.
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Other Details
The interview consisted of a Phone Interview