Average Interview – Overall Positive Experience – No – Mon, 10 Aug 2015
Interviewed Jul 2015 in Gastonia, NC(took 28 days)
Starts with brief phone interview with initial recruiter; proceeds with FaceTime interview with HR; followed by FaceTime interview with team manager. I applied online on July 19, 2015. Got the phone call from the initial recruiter to do the phone screen on July 23rd. She said she was moving me to the next interview which was scheduled for July 29th. This was a FaceTime interview with another HR member. It only lasted about 20 minutes. Went over the roll and how training worked. Did 2 role plays involving the iPad video question and dropping the iPhone in the ocean question. At the end he told me he was moving me to the next step and I would get an email within a week to schedule my next interview. I actually got the email the next day and scheduled it for August 6th (the first available date). This interview lasted about 45 minutes and is with a team manager. Basically a repeat of the 2nd interview; with additional customer service questions and the other 2 role plays. She told me I would hear something within 2 weeks. I got an email on August 10th saying they were not continuing with me. Now, I do have work at home experience; as well as 5 years call center experience. I even worked for Apple through an outsourcing company from November 2011-August 2013; but I still did not get hired. So good luck to everyone.
Interview Questions
"I dropped my iPhone in water and now it will not turn on. I really need to get my pictures off my phone. What do I do?"
Answer Question
"My son just sent me a video on iPad of my grandson's first words. I can see the video without an issue but I have no sound."
Answer Question
"I just got off the airplane and now my phone won't come on. What do I do?"
Answer Question
"My car battery died and I had to replace it. Now my I cannot hear my iPhone through my car speakers."
Answer Question
"I just left the Apple Store with a new phone and the salesperson assured me my info from my other phone would be on here and its not. I want to speak to a manager right now to resolve this issue"
Answer Question
Other Details
The interview consisted of a Phone Interview and a Skills Test