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Apple Work At Home Customer Service Interview

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Difficult Interview – Overall Negative Experience – No – Sun, 13 Sep 2015

Interviewed Aug 2015 in Greensboro, NC(took 10 days)
The first one was a brief phone interview with a few questions. The second one was via FaceTime but it wasn't working therefore, we did a phone interview. She asked technical questions. Her politeness seemed forced. I was told my information would be forwarded to see if I advance to the third interview. A few days later I received my let down email. I replied asking what went wrong so I don't repeat it in the future. Her reply was that she couldn't tell me, do know that it's a competitive business.

Interview Questions
why do I want to work for Apple
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How would you help a customer who's phone will not power on. She has pictures from her honey moon on the phone and she does not want to lose them?
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What the advantages of using a usb over wifi to upload media filed, and data on the phone.
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Other Details
The interview consisted of a Phone Interview, Skills Test and a Personality Test


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