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Apple AppleCare iOS Technical Support Representative Interview

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Difficult Interview – Overall Neutral Experience – No – Thu, 8 Oct 2015

Interviewed Oct 2014 in Austin, TX(took 14 days)
First a general phone screen, then a prep interview over Facetime or Skype, then finally a one-on-one on-campus interview. You will be asked to particpate in hypothetical scenarios that deal with customers having various problems with their iOS devices. They care more about your level of empathy for customers and your ability to communicate with them, rather than technical knowledge about Apple's products, as all of that would be covered in training once they decide to hire you.

Interview Questions
What makes you unique?
Answer Question

Other Details
The interview consisted of a Phone Interview and a 1:1 Interview


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