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Apple Customer Service Interview

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Difficult Interview – Overall Positive Experience – Yes, and I accepted – Sat, 10 Oct 2015

Interviewed Feb 2015 in London, England(took 14 days)
First had a phone interview, that was pretty easy, then came in for a group interview, then the group got smaller and we had another interview where we performed roleplay, one person was a customer, the other was an apple employee, they did this to see how we would respond to customers, they gave the people playing the customers a scenario, eg. a mother of 3 whos macbook wont turn on. Then the group got smaller to around 5 people, we then had an interview with the store manager, after that 2 people got chosen for a 1 to 1 interview, then I went home and got a call 2 days later telling me I got the job. With apple you have to be yourself, positive and very friendly and outgoing.

Interview Questions
Why do you want to work for apple?
Answer Question

How would you describe yourself?
Answer Question

Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview, Skills Test and a Personality Test


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