Very Easy Interview – Overall Positive Experience – Yes, and I accepted – Mon, 4 Apr 2016
Interviewed Apr 2016 in Chicago, IL(took 14 days)
This was phone interview process with the Apple hiring team on site. The interview consisted of asking me important questions pertaining to my support experience as well as dealing with me working with remote support and my ability to make decisions working with Linux Operating system as a support tool.
Interview Questions
What companies have I worked with doing break/fix technical support? Give me some examples of your most difficult break/fix issues? Give me some examples of dealing with remote support teams? Have you ever dealt with third party companies? Give me an example of making a decision in pressure situations? Do you have any questions for us? What type of ticketing system are you familiar working with? What is your salary base?
Answer Question
Other Details
The interview consisted of a Phone Interview, Group/Panel Interview, Skills Test and a Background Check