Difficult Interview – Overall Positive Experience – Yes, and I accepted – 1 of 1 found this helpful – Mon, 16 May 2016
Interviewed null -1 in Galway(took 90 days)
I applied for the college at home advisor job. I didn't here back for months after replying and had kind of lost hope. Then I received an email to schedule a phone interview. The phone interview lasted about 20 mins. She asked general interview questions, not really technical based ones (benefits of team work, a time you negotiated with a customer, why do you want to work for apple etc.). I then received an email a few weeks later to schedule a technical assessment. This is done via an independent company. You launch an application which has a set number of questions. The question pops up on the screen and you have 20-30 seconds to prep for the question. It then begins recording you on your webcam..its like talking to yourself. You have 3 mins for each question. I found this difficult. A decent amount of preparation is needed. There was about 25ish questions and it took about 40 mins. I then received another email scheduling a skype interview with my team manager. This was like a mix of the two interviews. As with the phone interview, he outlined terms and conditions of the work. You must have an adequate workspace, internet etc. About a week later I got an email detailing a background check. This is just to ensure references are reliable and no criminal record etc. A week after this I received a call to tell me I had the job. Sample questions: name 3 internet browsers. A customer drops their phone and it won't respond. What 3 questions would you ask them? Name 3 image formats. Name 3 music formats. Name 3 plug-ins. Describe iCloud. What is RAM? How would you deal with an angry customer? Name 3 operating systems. What is wifi? What is a modem/ router? A customer is having trouble connecting to the internet.. what 3 questions would you ask them?
Interview Questions
What are the benefits of a POP/ IMAP account?
Answer Question
A customer is having difficulty connecting to a printer. What 3 quesitons would you ask them?
Answer Question
Other Details
The interview consisted of a Phone Interview, Skills Test, Personality Test, IQ/Intelligence Test and a Background Check