Difficult Interview – Overall Positive Experience – Yes, and I accepted – Tue, 7 Oct 2014
Interviewed null -1 in New Haven, CT(took 33 days)
I submitted my initial application online and heard from a recruiter five days later. The first call was a preliminary interview that asked some basic questions regarding my experience and provided me with some information regarding the positions hours, start date, and salary. The recruiter advised me she was moving me on to a second more in depth Skype/Facetime interview for further consideration and set up a time on the call. The Skype interview was set for five days later and was approximately 20 minutes long. The interview consisted of some role play questions and basic customer service questions. At the end of the interview I was told that i was being recommended to the hiring manager for a third interview and to look for an email to confirm an interview date. I received the email the next day and scheduled the interview for the following day. Third interview was also via Skype but lasted approximately 50 minutes. Much more in depth, more role playing, a lot of customer focus questions, and some basic technical support questions. The very next day the recruiter called to tell me that I was moving forward and would receive an email to complete a background check. Background check email took three days to receive and nine days for the company to complete. Five days following the background check completion I received the call from apple with the official offer. The overall process was very laid back, though I was a bit nervous. Every employee I spoke with was incredibly friendly and professional.
Interview Questions
Nothing really difficult or unexpected...customer focus is key in the interviews
Answer Question
Other Details
The interview consisted of a Phone Interview, 1:1 Interview and a Background Check