Average Interview – Overall Positive Experience – Yes, and I accepted – Sun, 22 Jul 2018
Interviewed Jul 2,018 in Portland, OR (took 7 days)
I had applied to Apple multiple times online and this was the first time I got a call back. They called me back about a day after I submitted my application once again online. The hiring manager and I played phone tag for a couple days but eventually we got ahold of each other and scheduled a phone interview. Process took 3 interviews, and did not include a large group interview or hiring event. The first was a phone interview which lasted about 15 minutes. Most of it was spent asking about my availability and how much I wanted to work per week. They also explained the position more and asked a few basic questions about the type of work I had done before. Main points were customer service, and previous management experience I had. About a day later I was called and invited in to speak with a Hiring Manager. This interview was one on one, so we just talked in the store for a bit and he explained more of the position and the training process and asked a few more questions about my past experience. They asked basic questions like why I would be a good fit to work for Apple, specific customer service experience, and my availability. This lasted about 30-35 minutes. Then, the same day I was called back and asked to come in for a third (and final) interview with the store manager. This was the longest and most personal interview, but honestly a great experience! We walked around outside actually and he asked for specific stories about experiences I have had both personally and professionally. Again, he explained what they were looking for and asked what I was looking for to make sure it was a good match. This interview was about 45 minutes long, and the manager and I got on very well right off the bat. Also, a lot of this interview was me asking the manager questions. It is important to have a list of strong questions ready for the interviewer to show that you are interested in the position. It’s ok to ask about pay (which they won’t disclose until they make you an offer) and hours, however you should have more questions prepared that really spark a conversation and show your interest.
Interview Questions
Why do you think you are a good fit for this position?
Answer Question
Tell me about a time you went above and beyond for a customer (be specific)?
Answer Question
Tell me about a time you were in a position where you had to work with people you didn’t know well. How did you first introduce yourself?
Answer Question
What is your favorite thing about Apple?
Answer Question
If you were in a debate with someone who preferred Samsung over Apple, what would you say?
Answer Question
Tell me about a time you had to work with someone you didn’t get along with. How did you overcome this?
Answer Question
Tell me about a time you had to give someone you worked with criticism. How did you go about it?
Answer Question
Do you have any questions for me?
Answer Question
Other Details
The interview consisted of Phone Interview, 1:1 Interview and Background Check