Very Difficult Interview – Overall Positive Experience – Yes, and I accepted – Mon, 20 Apr 2015
Interviewed Apr 2015 in Chino, CA(took 28 days)
Very Intense but well worth it! First interview was basic over the phone pretty much informing about the pay and position. Second interview was via Face time a bit more in depth. Again they review the position and make sure this is something you want to continue with. Then they ask a few role play questions. After that they called me later in the day to offer me a third interview. For my third interview there was a bit more information about the job and more role play questions but this time they were more technical. I made sure to be very proactive and guarantee the "customer" to help them find a resolution. The person interviewing me really liked that. Then about 3 days later I got a call offering me the position "contingent" on the background check. After I completed the background check Monday April 13th I received a call Thursday April 17th that I completed the background check and would start May 18th. All of the people that interviewed me were really nice and helpful. The only reason I said the interview process was very difficult is because it is nerve wrecking and you do have to research the position because if you don't know Apple products it will be hard. They are looking for at the very minimum basic troubleshooting skills. I would go onto the Apple web site and review their blogs on troubleshooting as help. Good luck!
Interview Questions
I just graduated college and received and Ipad for a gift. Can you help me set it up?
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview and a Skills Test