Difficult Interview – Overall Positive Experience – Yes, and I accepted – Mon, 11 May 2015
Interviewed Jan 2012 in Cardiff, Wales
This was an internal process as I'd been with the company for 12 months before applying;
It was 1 stage. Competency based. Buillt up around customer focus and wanting you to give clear examples of how and when you've achieved customer service. using the STAR teqnique is advised and should be followed.
Interview Questions
Give us an example of how you got to YES for a customer after delivering bad news re the repair you've done and they didn't agree with it
Answer Question
Other Details
The interview consisted of a 1:1 Interview, Skills Test, Personality Test, IQ/Intelligence Test and a Presentation