Average Interview – Overall Positive Experience – Yes, and I accepted – 1 of 1 found this helpful – Fri, 15 May 2015
Interviewed May 2015 in Seattle, WA(took 30 days)
I applied for this position on April 15th and got a call from the recruiter to do a phone screening on May 4th. She was very polite while we discussed a little more about the position and why I'm interested.She then proceed to ask me " What are some troubleshooting steps if an Iphone does not turn on". First you show empathy to the customer and build a rapport, then you can go along with basic troubleshooting. Things like, have you charged it? And how long has it been charging. Have you tried the soft reset by pressing and holding the power plus the home button. After that, she decided to move forward with me for a Skype/Facetime interview. This one lasted 15-20 minutes. He went in further detail with customer service and how important it is.Now this is the part where you showcase your customer service skills. There is a little technical questions, but how you're dealing with the customer is what he/she is looking for. We did two scenarios and talked more in depth about the position. Then, I got moved on to the final interview where this one was pretty relaxed but lasted 45-60 minutes. This is the interview that counts! Throw everything you got into this one. He then proceeded to go over my background then asked me 3 or 4 technical questions. The third interview is looking to see if you have a clear understanding on how the products work, and if you're mentally prepared to turn your house into a work area. If they ask you, "do you have any questions". A good one is to say why do you like working for Apple? They will smile and be thankful you asked that. My second interview was May 6th and my final one was May 7th. They called me back today!!!!! May 15th is the day they called me back for an offer. I start in July.
*note* Take all of these interview questions you see on this forum and study them. They will ask those questions!!!
Interview Questions
What is the difference between sympathy and empathy?
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Why is it important to use a Ethernet cable VS a WiFi connection when you start working from home?
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Other Details
The interview consisted of a Phone Interview, Skills Test, Drug Test and a Background Check