Difficult Interview – Overall Positive Experience – No – Sat, 4 Jul 2015
Interviewed null -1(took 9 days)
The whole process so far has taken about 4 weeks. I applied of June 7th and got a call on the 23rd. Honestly, I didn't expect to hear back from them at all. First iterview went well, I was very enthusiastic because I had just gotten the call that morning. After a brief 15 min conversation she moved me on the the second round. This was about a week later. It was over webcam, very relaxed and easy going. She asked. Few questions about my background and had me answer a customers question via email. The third was just two days later, I was hoping it would be a week or so later so I could prep for it properly, no such luck. The third interview was tough, she asked questions like "what are the advantages of working from home?" And "have you ever had to win a customer back who had, a previous bad experience with your company?" Then came the part that was really difficult, she me simulate a chat enviroment with her being the customer and me responding to there chat inquiries. Sounds easy, right? It is until they throw, a second, third, fourth, and fifth customer in there. I have never done customer service via chat so it was challenging to make sure I was ackowledg every one while keeping all the chats moving. Thankfully I had done my homework and I knew how answer each of the customers questions. The woman interviewing my said I did pretty good for my first. So the third interview was ok, not the best interview I have ever had, not the worst by a long shot. Every one I spoke to was very friendly and the whole interview process was very positive. She told me took look for a response within the next two weeks. I think it could go either way and I'm trying not to think about it. If I don't get the job I will definitely keep trying.
Interview Questions
I forgot my iTunes password and I'm very angry about it! How can I reset it.
Answer Question
You over charges me on my credit card by 20.00, how can I get that credit back?
Answer Question
I just bought several song and I'm looking at my playlist and three of them are missing! How can I get them?
Answer Question