Average Interview – Overall Positive Experience – Yes, and I accepted – Mon, 6 Jul 2015
Interviewed Jun 2015 in Portland, OR(took 34 days)
The entire hiring process for the At Home Advisor position at Apple took about a month. After applying, a recruiter called to get some basic information and explain the job in more detail. At this time a FaceTime interview was scheduled with an HR manager. During that interview, an outline of the training process was given, along with questions about your outlook on customer service and some technical questions. There was a brief role-play section where the interviewer asked various questions as a potential customer. Upon succeeding at this interview, a second interview was scheduled via e-mail with a team manager. This was a 45 minute interview that was more in-depth, learning about the candidate as well as similar role playing scenarios and questions on style of customer care. Upon moving to the stage of Apple wishing to offer a position, a background check is completed by a third party company. This process takes about a week. Apple will then either move forward with an offer, or decline.
Interview Questions
Tell me a time about when you had to deal with an upset customer, and what solution you came to.
Answer Question
Other Details
The interview consisted of a Phone Interview, 1:1 Interview and a Background Check