Average Interview – Overall Positive Experience – No – Tue, 14 Jul 2015
Interviewed Jun 2015 in Pasadena, CA(took 7 days)
Phone interview with first recruiter, shortly after would be another phone interview with a Mandarin speaker. If you passed, you will be interviewed by a second recruiter through webcam. Then you will be interviewed with the hiring managers through webcam. Both webcam interviews did role play questions. On my last webcam interview role play session, I wasn't prepared well. I forgot to congratulate the customer for his new purchase. I think they like you to connect with the customers first to establish a good relationship. Also to communicate with the customer of the commitment of solving their issues. All interviews happened in about a week. It's been a couple of weeks, I haven't heard anything back yet.
Interview Questions
If a customer calls in and says his new phone won't connect to wifi, what will you say to the customer?
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Role play question: I just received my new ipad, however I didn't get a receipt. Do you know how I can get a receipt? How about a paper receipt?
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview and a Group/Panel Interview