Average Interview – Overall Positive Experience – Yes, and I accepted – Wed, 16 Sep 2015
Interviewed null -1 in Palo Alto, CA(took 30 days)
This was a fairly basic interview. It started with an application that I sent in through the Apple Jobs website. About a week later, I received an email from a recruiter at Apple, asking to set-up an initial phone conversation. We had the phone "interview" a couple of days later. A day after that initial phone interview, I was sent another email requesting an interview with a Tier 2 recruiter through an online service that they use called "Hirevue." This video interview lasted for about 30 minutes or so. About a week after that interview, I was contacted by the same recruiter and was invited to have an interview with a Hiring Manager for the program. The next week, I had an interview with the Hiring Manager.
Everybody that I encountered throughout the entire process was extremely nice and professional. They knew what they were looking for and what they were doing.
Interview Questions
Why do you want to work for Apple?
What kind of experience do you have with resolving customer service issues?
What type of technical experience do you have?
*During Roleplay*
A customer had their phone connected to a wireless speaker. Now, it will not connect. How would you resolve this situation?
A customer is having trouble connecting their computer to the internet. How would you resolve this situation?
Answer Question
Other Details
The interview consisted of a 1:1 Interview, Skills Test and a Background Check