Difficult Interview – Overall Positive Experience – Yes, and I accepted – Tue, 29 Sep 2015
Interviewed Apr 2013 in Oklahoma City, OK(took 90 days)
The first of the interview processes was a basic phone screening asking about general background and to confirm proper phone skills. The 2nd part is a phone interview with a list of troubleshooting scenarios asking how that issue would be handled over the phone. 3rd was a FaceTime interview to ask further troubleshooting questions and how someone is able to use past experiences to help with the trouble shooting process.
Interview Questions
If a customer called about an issue with their computer not powering on, what would you do to help assist the customer to troubleshoot the issue of no power?
Answer Question
Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Skills Test, Personality Test, IQ/Intelligence Test and a Background Check
