Difficult Interview – Overall Neutral Experience – No – Mon, 8 Jun 2015
Interviewed Jun 2015 in Everett, WA(took 15 days)
It is a lengthy interview process. I applied for this job in late April and then got a call in the middle of May. This consisted of a 15 min brief phone interview. Then I got moved on to the next interview. This interview was around 30 min long and it was a face time interview. The interviewer went over the job description and then asked questioned about my customer service experience and then we did a chat role play. after that I was moved on to the next round of interviews. This interview was in the same format as the previous one but it was an hour long. Make sure that throughout the interviews you show how you would empathize with the customer and make them feel at ease. That is what they are looking for. During the chat role play they will ask questions regarding Apple products but they are mostly looking for a person that can provide great customer service.
Interview Questions
How would you deal with a customer that was upset and what was the outcome?
Answer Question
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview