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Apple Specialist Interview

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Easy Interview – Overall Positive Experience – Yes, and I accepted – Thu, 10 Jul 2014

Interviewed Jun 2014(took 4+ weeks)
An employee submitted a referral for me with my resume many months ago. I got a call in early June for an interview, which totally surprised me! The interview was at my local Apple store and there was a group of about 10 applicants. There were two employees who explained everything about the process, talked about the company and roles and basically just discussed how everything would go. We were given a sheet of paper where you put availability, store preference, roles, and any other comments. They divided us into 2 groups for the actual interview part. The interviewer had an iPad and she just chose random questions and we answered by raising our hands in no particular order. Questions were about customer service experience, how you handled difficult situations, how you handled criticism from a boss, etc. Typical questions. We turned in the papers and they said they would contact us soon. I got a call the next day for another interview the following day. This interview was one-on-one and he asked the same kind of questions as before. Nothing difficult at all. It was extremely casual, we were just sitting outside talking. He told me to come back in a couple days for another interview with his boss. That interview was supposed to be a group interview, but the other applicant was late, so he started without them. It was the same customer service questions, really easy. Make sure you have questions to ask your interviewers at the end. After this interview, he told me his boss was out of town, but I'd get a call the following week to schedule it. This was where the process kind of stalled. About a week later, I got a call to schedule the interview, but the time didn't work for me. I played phone tag with the scheduler until she finally called me back a few days later with a time that worked for everyone and the interview was for the next week. The final interview was with the store leader, essentially the district manager, who gives the final say. It was me and one other candidate at this interview. He talked about himself and asked the usual questions. At the end, he said we could hear from that coming Monday. I waited until Monday and heard nothing. I got an e-mail on Sunday evening asking me to apply for the position online (I never did because I got an employee referral). About a week after this e-mail, I finally got a call with an offer! They asked me about my salary history, which was small because I had only 2 jobs before. They made a verbal offer and I accepted! You will get an e-mail to do a background check after this before you go any further. I think my interview process took longer because of managers being out-of-town and some employees were being changed around, but overall it was easy and fun.

Interview Questions
Most questions were about handling difficult customers, receiving feedback from managers, and just general customer service experience.
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Other Details
The interview consisted of a 1:1 Interview, Group/Panel Interview and a Background Check


Apple Manager Demand Planning Interview

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Very Difficult Interview – Overall Neutral Experience – No – Fri, 11 Jul 2014

Interviewed Mar 2014 in Austin, TX(took 4+ weeks)
Call with recruiter, then more senior recruiter. Then Facetime with a couple of "peers", Wait 2 two weeks and fly to Austin. Interview with 6 people and then present case study on iBike. Had a great day talking to the people - all were Managers - no directors or vp's -- at the end of the day did my presentation on the iBike. The group didn't appreciate the direction I took -- they were all Managers - I think that if VP or Director level person was there, things would have gone better.

Interview Questions
On your team, how many "A" "B" and "C" players would you want. I said all "A" and the guy said but they will all want to leave, I said yes but they are the best people to have. It was very strange. I don't think it was an "apple" question just this one persons.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview and a Presentation

Apple Sales Specialist Interview

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Easy Interview – Overall Positive Experience – Yes, and I accepted – Fri, 11 Jul 2014

Interviewed null -1
It helps to know someone. Group interview where they give you scenarios and you demonstrate how you would handle it. Panel interview with store managers in a group. Then interview with Store Leader.

Interview Questions
Why Apple?
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Other Details
The interview consisted of a Group/Panel Interview, Background Check and a Presentation

Apple Apple At Home Advisor Interview

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Average Interview – Overall Positive Experience – Yes, and I accepted – Fri, 11 Jul 2014

Interviewed null -1 in Louisville, KY(took 2 months)
multiple phone and face time interviews with several different people. be prepared to answer a ton of questions some technical but mostly customer service related. Its took about a month in a half to go through the whole process.

Interview Questions
they thrive on empathy
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Other Details
The interview consisted of a Phone Interview

Apple Program Manager Interview

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Average Interview – Overall Positive Experience – Yes, and I accepted – Sat, 12 Jul 2014

Interviewed Dec 2012 in Cupertino, CA(took 3 months)
Initial contact was from a recruiter who viewed my LinkedIn Profile. I had an initial phone screen with the hiring manager, and then was contacted for an in-person interview. They flew me to Cupertino and I had 5 interview sessions: 4 individual and one group with 4 people. A few weeks later they asked me back for another round, which was 4 more individual sessions. They called me the next day and offered. The total process took approximately 3 months from initial contact to offer, mostly around scheduling difficulties on their side.

Interview Questions
None of the interview questions were difficult or unexpected. They were very standard for the position.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview and a Background Check

Apple Inventory Specialist Interview

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Average Interview – No – Sun, 13 Jul 2014

Interviewed Sep 2013 in New York, NY(took 4 weeks)
Four interviews! First a phone screening, second a group interview, third with a manager and final with the GM. Make sure your application essay is upbeat and very cheery. The people that read them probably screen a hundred an hour. Phone interview came from California, group interview is usually 4-6 people with tasks to see how much of a 'team player' you are. Third interview may be with another candidate, mine was. Final interview depends on the GM- mine had a superiority complex so she had an employee sit behind her taking notes.

Interview Questions
The questions themselves weren't so great- however there were odd circumstances which seemed to dampen my mood.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview and a Background Check

Apple Apple Family Room Specialist Interview

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Interview – No – Mon, 14 Jul 2014

Interviewed null -1
Interview process is long, but worth it. Group - 20+ people In store 3/4 times. It was nice and relaxing, great people! It is hard to get a job at Apple Retail but if you say the right things you can get your foot in the door. Smile!

Interview Questions
If you had to chose someone to make all of your decisions for you for the rest of your, who would you choose?
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Apple Apple At Home Advisor Interview

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Very Easy Interview – No – Thu, 3 Jul 2014

Interviewed null -1(took 2 weeks)
With this position there is a 3 step process. First call you'll speak to a recruiter. Then she will let you know if you have passed to the next part of the interview which will be via skype or on FaceTime. Then you'll be advised if you have passed to to last and final interview. Starting pay is $16.50 and it was for a part time position. You'll work 4 hours during the week M-T and one 8 hour shift on the weekend. Benefits included

Interview Questions
Basic tech and customer service questions. Nothing too hard.
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Other Details
The interview consisted of a Phone Interview


Apple Software Engineer - Core OS Networking Interview

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Difficult Interview – Overall Positive Experience – Yes, and I accepted – Tue, 15 Jul 2014

Interviewed May 2014 in Cupertino, CA(took 4+ weeks)
I had applied online and was contacted by an Apple recruiter within a week over email. She gave me details about the position and the name of the team that was interested in my profile. After that, I had a 45-minute telephonic interview with a member of the hiring team. I was asked primarily about my PhD/postdoc research work and was also told about the privacy and confidentiality of Apple about the work done there. The interviewer was very pleasant to talk with and respected my position and what I was looking for. After the first round of phone interview, Apple scheduled an onsite interview within two weeks in their head office in Cupertino. The pre-interview process was very smooth - they flew me over and arranged a nice hotel for a night stay. My onsite interview lasted for about 5-6 hours, during which I met ten people from the Core OS team, including the hiring manager and the VP. I was asked a variety of questions in the areas of computer networking, wireless communications, and my research work, and also was asked to solve problems on paper and code on the white board. I was able to answer 90% of the questions. Some of the questions required thinking on the spot, and the interviewers were very helpful in giving me hints if I got stuck. To sum up, Apple has a very smooth overall hiring process and takes care of their potential hires in a nice way. My whole trip was covered by Apple and reimbursed on time. Apple's culture was pleasant and so was the working environment. I was impressed with their Cupertino office environment. They extended me an offer within two weeks of the onsite interview.

Interview Questions
I was asked about some non-trivial design questions about a software app that I had developed in grad school. Also, there was a question about designing the interface for storing the number of bytes in a file from an online application, and also reading it by another application.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview, Skills Test, Personality Test, IQ/Intelligence Test and a Background Check

Apple WW Supply Demand Planner Interview

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Very Difficult Interview – Overall Positive Experience – No – Tue, 15 Jul 2014

Interviewed Jun 2014 in Cupertino, CA(took 2+ months)
I was contacted through Linked In and it was a 10 week process. There were two HR phone interviews, the first was a get to know you and the second was a screening interview. The next two calls were with managers. These are 30 mins, get to the point, intense interviews. They want specifics, down to examples of models you have created. If you pass all the phone interviews, you will be invited for an in person interview. Three days before, I received a case study to prepare. The day of the interview, I met with 5 - 6 people, individually, 30 mins each and at the end of the day had 30 mins to present and defend the case study to this group of people. Note that the hiring process is a team process and majority rules. When you interview with the managers on the phone, these may not be the people with whom you will work. If you are hired, they decide where you are needed most and where you will fit in best.

Interview Questions
It was one of the most difficult interview processes I have experienced.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview and a Presentation

Apple Credit Risk Manager Interview

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Difficult Interview – Overall Neutral Experience – No – Tue, 15 Jul 2014

Interviewed May 2014 in London, England(took 2 weeks)
Initial communications were done through a recruitment company, and had to be rescheduled a couple of times. The interviewer was thoughtful in the questions that they asked, but it was more of a free flowing interview around my CV rather than a more HR based competency based interview. There were also some thought questions that we discussed. As the interview ended, the interviewer said that I'd be having another interview with the HR manager - however despite this being around two months ago I have yet to have any follow up, either as a formal rejection or to schedule the second interview.

Interview Questions
Why do you think you'd be a good fit at apple?
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Other Details
The interview consisted of a 1:1 Interview and a Skills Test

Apple Creative Designer (Corporate) Interview

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Average Interview – Overall Positive Experience – No – Tue, 15 Jul 2014

Interviewed Feb 2014(took 4+ weeks)
Process took about 1 month. Contacted by a recruiter via e-mail who scheduled a time to chat on the phone. She explained the position and wanted to see if I was interested. A week later got another e-mail asking to schedule FaceTime interviews. A week after completing these I got an e-mail to schedule in-person interviews. Experience was great. People were friendly. No mind games or intimidation. In the end, I was told they went with someone with twice as much experience as I had.

Interview Questions
Everything was relevant to my history and work experience. No trick questions or brain teasers.
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Other Details
The interview consisted of a Phone Interview and a 1:1 Interview

Apple Mac Specialist (Apple Store) Interview

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Easy Interview – Overall Positive Experience – Yes, and I accepted – Tue, 15 Jul 2014

Interviewed Jan 2010 in Atlanta, GA(took 1 week)
Interview process was a group interview with multiple people.It was hard to stand out in the crowd of people, but if you try you can make an impact. Overall it was not a bad process once you got past all the people around you.

Interview Questions
What was your biggest failure?
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Other Details
The interview consisted of a Group/Panel Interview

Apple Apple Retail Specialist Interview

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Easy Interview – Overall Positive Experience – No – Wed, 16 Jul 2014

Interviewed Jul 2014 in Manhasset, NY(took 3 weeks)
I applied online for the Specialist position for two particular stores in my area. Within 2 weeks I got an automated response email, that had a link to RSVP my interview. 1. Show up early and get to mingle with the current staff & with other candidates 2. You will most likely be in a group interview consisting 2 to 5 candidates 3. In the beginning of the interview is basic introduction going around the room introducing yourself, recent accomplishment, and why Apple? 4. Two rounds of random questions that is directed to each individual. 5. Fill out your basic info & days available to work. Plus which Apple products you are familiar with. 6. Lastly any questions you may have for the recruiters. *If you do well, there will 1 to 2 other interviews at another time.

Interview Questions
1. How would you introduce a new employee to a current employee. 2. Explain a time you took a risk, and if that risk benefited you or not.
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Other Details
The interview consisted of a Group/Panel Interview

Apple Apple At Home Advisor Interview

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Average Interview – Overall Positive Experience – Yes, and I accepted – Thu, 17 Jul 2014

Interviewed Jul 2014 in Tucson, AZ(took 2 months)
I applied online and received a call back within a couple of weeks from a recruiter, which included a short interview. This was followed by a FaceTime interview about a week after that. The third interview, also via FaceTime, was the following week with a hiring manager. I did well in all three interviews and stressed my customer service skills. I had learned that this was what Apple was looking for, as they can help you learn the technical skills during training, but the 'people skills' are harder to teach. Once I completed the final interview, I was told that I would hear back within a couple of weeks. The very next day, I received a phone call telling me that I was entering the hiring phase and that a background check would be completed. I filled out some information with a company called HireRight, which does Apple's background checks. A week later, I received a phone call telling me that I was hired and I happily accepted the position. I am now in the paperwork phase and am scheduled to begin training in August.

Interview Questions
Role playing scenario: What would you tell a customer who presented with the following problem? "I just walked into the terminal in Atlanta after spending an hour sitting on the tarmac! I have to get to a meeting and my iPhone won't work and i need to send an email to my boss! Can you help me?"
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview and a Background Check


Apple Tech Support Interview

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Very Easy Interview – Overall Positive Experience – No – Fri, 18 Jul 2014

Interviewed Jan 2014 in Black Earth, WI
Everyone was super nice and informative… This make the interview pleasant and easy. It was all online and I got hired a month later. There are tons of benefits and perks of working at apple. there is access to products at discounted rates. the atmosphere and mindset of working here is professional and you can't help to be proud of your job

Interview Questions
there weren't any
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Other Details
The interview consisted of a Phone Interview, Skills Test, Personality Test, IQ/Intelligence Test and a Background Check

Apple Apple At Home Advisor Interview

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Difficult Interview – Overall Positive Experience – Yes, and I accepted – Fri, 18 Jul 2014

Interviewed Jul 2014 in Galway(took 2 weeks)
Applied on apple website. I got emailed a link to a live technical exam where I had to answer questions e.g what is a mac address's, what is a usb. Contacted via email saying they would like to setup a Skype interview which I carried out in my car. General interview questions e.g what sort of customer would frustrate you. Why apple. Who is the ceo. Had to upload documents via an external company called hireright who investigate your work experience and qualifications thoroughly. Got a call to say that I got the job from a very friendly girl in apple.

Interview Questions
Where is the apple headquarters?
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Other Details
The interview consisted of a Phone Interview, Group/Panel Interview, Skills Test and a Background Check

Apple Apple At Home Advisor Interview

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Difficult Interview – Overall Positive Experience – Yes, and I accepted – Sun, 20 Jul 2014

Interviewed Mar 2014 in Cupertino, CA(took 2+ weeks)
I applied through an employee referral and the process took 2 weeks. The recruiter contacted me the day after my resume was internally referred. Set up a call a couple of days later for a short chat (15 mins) about the nature of the job, my general qualifications and backgrounds, and continued interest in the position. I was immediately notified I'd be moved to the next interview, a 45 minute phone interview with the head of the team. The recruiter was very informative about the subject of the call (statistics, statistical methods/concepts) and background of the interviewer. Interview went well. Fifteen minutes after that interview concluded, the recruiter called me, asked me how I felt it went, and informed me I'd be moving toward a second (45-minute) phone interview. The call was scheduled for the following week and again, I was informed on the subject of the interview (advanced stats, probability, and live syntax for data management) as well as the background of the interviewer (quantitative engineer). The call went well, though I did stumble a little bit over the syntax (I'd just taught myself over the weekend), but not because it was difficult. I did take my time to prepare and I was right. It is a difficult test. I did use apps like ‘the impossible interview’ and ‘the aptitude interview’ from iTunes app store to prepare. They were a help. A week later I was informed my interviews went well, and I did make it to the next round.

Interview Questions
Advanced stats questions regarding HLM. Explain in layman's terms.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview, Skills Test, Personality Test and a Background Check

Apple Specialist Interview

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Interview – No – Mon, 21 Jul 2014

Interviewed null -1
I arrived for my interview on time at 9am, but I was told that the manager who was going to interview me was busy and I was asked to wait around for a few minutes. The experience at the group seminar made me feel like every response I made (whether it be to a question or situation) was being evaluated (and I’m fairly certain this is accurate). While waiting for my interview I acted extremely interested in the iPod Shuffles and Nanos (particularly the finish and headphone jacks) and talked up the security guard and a few employees. Thirty minutes passed before the manager came out to interview me, by which time another candidate had come in for his 9:30am interview. We were told we would be interviewed together. During our 1-hour interview we were mostly asked to recall past work experiences and situations. Some of the questions were repeats from the past two interviews, like “Why do you want to work for Apple?” Others included “Tell me a time when you didn’t meet your own expectations.” “Tell me a time when you exceeded the expectations of others.” “Tell me a time when you went above and beyond for a customer.” We were also allowed to ask questions about the inner-workings of the Apple store. The interviewer was incredibly nice and helpful and told us we should both hear back soon about coming in for another interview.

Interview Questions
what flavor icecream are you
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Apple Apple Retail Specialist Interview

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Easy Interview – Overall Positive Experience – Yes, and I accepted – Mon, 21 Jul 2014

Interviewed Jul 2010(took 3 weeks)
You'll first have a phone screen. Then you'll go to a group interview. Pretty informal, more of an Apple brag reel. Next you'll meet the store managers. They can be late to the interview, don't take it personally. There's a lot of middle management so don't feel disheartened if you have 3-5 meetings. If they like you'll they'll either offer you a position or more likely put you in "the pipeline" .The pipeline means your waiting for a head count to open; either through resignations or new headcount opening up. This may take a while. If they say they want you but have to wait for an opening do not quit your job. Try and be yourself, answer honestly. They're looking for passion, emotional empathy, intelligence and willingness/eagerness to learn. They don't care about how much you know about Apple, just that you like the product/company.

Interview Questions
Nothing too over the top. Answer honestly but keep in mind what they're looking for- passion, emotional empathy, intelligence etc.
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Other Details
The interview consisted of a Phone Interview, 1:1 Interview, Group/Panel Interview and a Background Check

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