Average Interview – Overall Positive Experience – Yes, and I accepted – Tue, 22 Jul 2014
Interviewed Jul 2014 in Cleveland, OH(took 3 weeks)
I applied on line at apple website beginning of July. Received a call from an Apple recruiter about 2-3 weeks later. Quick phone interview to see if they should set you up for the next interview. I was passed on for an interview the next week via Facetime with a recruiter. At the end of this conversation she said I would get an email in 3-5 business days to pick an interview time with the hiring manager. I got the email the next day and set the interview up the following week. Had my Facetime interview with a young man who was a hiring manager.. Nice guy, very informative and gave me much useful info about Apple and the job... He doesn't come out and say we are interested or not interested. He basically said be patient there may be more interviews or you may get a call or email from the recruiter. My interview was on a Wed. I heard back from my recruiter on that Friday offering me the job contingent on my background check. You then get an email from Hireright to fill out. I filled it out that Friday and got the call today !! Only Tuesday and was offered the job... sooo cool... so excited..
Interview Questions
The customer service part is a breeze for me. Emphathize with each role play they give you. The tech questions were more difficult. included explaining RAM to an old person, what would you do if your phone email wasn't working?, is RAM Volitale or stable, what is WIfi, what is Bluetooth? some of these questions I would not know if I didn't look up first. They are definitely looking for you to acknowledge the callers personal problem first though. Which is probably most important. They can train you on their equipment but it is hard to teach interpersonal skills if you don't have them to begin with....
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Other Details
The interview consisted of a Phone Interview and a Background Check